Quality Management
ISO 9001:2018
Section Links:
ISO 9001 - Quality Management.
Reviewed: 27th September 2024.
What is ISO 9001 ?
ISO 9001 is an international standard for implementing a corporate quality management system (QMS). It gives companies a recognised and respected instrument to effectively and permanently increase customer satisfaction. Successful certification is therefore not just a question of improving your image, but also a crucial requirement of the market: Having a standardised QMS is the basis for establishing contractual economic relationships in nearly every industry.
As a QMS is usually the first management system an organisation implements, special challenges arise when trying to understand ISO 9001 standard requirements and ways to implement them practically.
Meeting the requirements of this standard
The standard sets out requirements for documented information and records. The documented information states how the company will conform to and meet the needs of the standard. The records provide evidence that you are actually doing what you said you would. In both cases, the documents need to be managed and reviewed regularly, and updated as required.
The good news is that the documentation required has a consistent format and layout, focused on the requirements of and echoing the terminology of the standard. Our templates do exactly that. Written by qualified auditors they are tried and tested. All you have to do is adapt a few areas of the text to reflect your own organisation.